Illustration by Bench Accounting.
Role: Lead Client Researcher
Timeline: 2020 - 2021
Tools: Contentful, Google Workspace, Jira, Tableau,
Salesforce, Confluence, Zoom
Before becoming a UX Designer, I supported thousands of small business owners at Bench Accounting - a B2B fintech startup that provided bookkeeping, financial reporting, and tax-filing services.
It was in this role that I learned to approach problems with a human-centred lens, collaborate with stakeholders across the company, and conduct research to provide deliverables under tight deadlines.
Below are some of the works proudly completed during my time - including blog content, podcast features, and articles about our team's successes.
Bench Blog Articles